- Good command on English linguistic (Spoken, Written)
- Willing to work Night shift hours.
- Providing effective, empathetic, engaging support and guidance to Client’s Product and Services end-users.
- Receive, Manage, Tag and Resolve service desk tickets for the Client’s Experience Platform suite, working to agreed SLAs.
- Documenting procedures, fixes and other useful information as part of a working service desk.
- Investigating error logs, monitoring data, API calls and other areas of Client Products and Solutions to highlight potential incident and problem causes.
- System management and diagnostics for Linus, including command line familiarity.
- Securing and documenting systems from an infosec perspective.
- Database management and administration.
- Use of APIs and SaaS GUIs and CLIs to investigate and resolve issues.
- Managing and configuring other cloud-based environments e.g., Azure, GCP.
- Familiarity with various database systems, primarily PostgreSQL, MySQL, SQL Server
* IT education background is a must.
* Candidates with prior relevant experience will be preferred.
Job Type: Full-time
Salary: Rs60,000.00 - Rs100,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- technical support: 1 year (Required)
License/Certification:
- Bachelors in Computer Science (Required)
Shift availability:
- Night Shift (Required)
