Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
As part of the team you will be the front-end interface in the customer accounts selling Nokia portfolios and solutions for Nokia Mobile Networks portfolio to generate orders and revenues in achieving the business financial objectives. Own overall sales case from offer strategy and opportunity, negotiation, customer pricing files, creating and maintaining sales opportunity to order forecast.
What you will learn and contribute to
The main responsibilities will beL
Customer Engagement
- Build and manage trustful and long-term relationships across all levels and technology and business functions
- Position Nokia as the preferred solutions and services provider and promote competitive differentiation
- Articulate Nokia value proposition in a clear and effective manner
- Building and strengthening strategic relationship with CSP Customer
- Getting the insights of the key decisions, strategic directions at CSP Customer in his respective domain and influence effectively on these decisions, directions so to better position Nokia among competitors
Deal Management
- Drive sales opportunities according to the Nokia Sales Process from the Go decision to handing over sales case for execution
- Create Deal Win plan and align resources across business group and functions to execute the plan
- Negotiate customer contracts in alignment with respective business groups, commercial and legal teams (Acceptance, SoR, payment terms, etc.)
- Manage legitimate internal processes including gate approvals, LTD, customer pricing files, funnel, etc
- Negotiate and close sales deals to achieve sales targets
- Conduct bid debriefing and contribution to Win/Loss analysis
- Accountable for hand-over of offer/contracts to Delivery persons, e.g. PM/CDM, Care Program Manager, for execution
Account Management
- Identify, develop and win business in line with Nokia growth, profitability and market share targets from Network Infrastructure portfolio at our CSP Customer.
- Own the pipeline/funnel and opportunity data in the pipeline management tool
- Maintain correct and up-to-date funnel data and Order Intake forecasts
- Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders
- Accountable for regular alignment of order value and volume plans and forecasts
- Inputs to the development & update of the Nokia CT (Customer Team) strategy, account plan and contribute to the implementation.
Interlock with Mobile Networks Business Group
- Co-develop sales strategy plan, review opportunities and funnel, solve problem for new opportunities within and outside existing portfolio
- Focus on creating and driving Mobile Networks BG (Business Group) led cases in alignment with BG strategy
- Proactively request support and coaching from BG Head of Sales as appropriate; and feedback important customer information to Head of Sales
- Share best practices with BG and CX community
Your skills and experience
- Bachelors degree in engineering, telecommunications or related field
- Minimum 5 years’ experience in account management, portfolios, solutions and services sales preferably related to telecommunication industry.
- Proven track record in meeting and exceeding sales targets within the assigned territories
- Proficiency in CRM tools (Salesforces.com) for pipeline / funnel management and MS tools (Excel, PowerPoint and Word)
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
