We are currently looking for Application Support Student Assistant
Some of your responsibilities and duties of an Application Support Student Assistant:- Assistant: Application Support: Assist users with technical issues related to software applications, including troubleshooting problems, providing guidance on application usage, and resolving user inquiries or concerns.
- User Training: Conduct training sessions or support to educate users on how to effectively utilize software applications, highlighting key features, functionalities, and best practices.
- Documentation: Create and maintain user documentation, including user guides, FAQs, and troubleshooting resources, to help users navigate software applications and find solutions to common issues.
- Testing and Quality Assurance: Participate in software testing activities to identify bugs, verify fixes, and provide feedback to developers or vendors, contributing to the overall quality and reliability of the applications.
- Data Management: Support data management tasks, such as data entry, data verification, and data cleaning, ensuring accuracy and integrity of information within the applications.
- Collaborative Support: Collaborate with other IT staff, including system administrators, and helpdesk technicians, to address complex or escalated technical issues and provide comprehensive support to users.
- Stay Updated: Stay informed about new software releases, updates, and trends in the field of application support, and continuously enhance knowledge and skills related to software applications.
- Communication: Maintain effective communication with users, colleagues, and supervisors, providing timely updates, status reports, and escalating critical issues as necessary.
- Customer Service: Deliver excellent customer service by being responsive, patient, and helpful to users, ensuring a positive user experience when interacting with the support team in Polish and English. Check and join us!
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.
