About Synder
Synder is an easy accounting platform focused on e-commerce companies.
For additional background:
- Synder connects all sales channels and payment methods into one ecosystem using our own unified API;
- Synder automatically sorts this data out in the accounting system making it a single source of truth for the business;
- Today, more than 4,000 businesses use Synder on a daily basis;
- More than $3B worth of transactions already processed by the platform.
What You Will Do
- provide support for several software products (accounting sphere) via emails, support chat, phone calls and video conferences;
- operate in a team environment with customer satisfaction as the ultimate goal;
- interact with co-workers in a fun and supportive environment;
- you’ll assist customers of our products in installation, education and training, troubleshooting, maintenance, upgrading, and successful achievement of their tasks;
- organize Webinars and Demo presentations;
- write user guides;
- actively participate in customer behavior research;
- analyze the feedback from clients and the inquiries to identify potential problems and unintuitive user interface;
- manage and resolve “hot” clients with stressful cases using your communication skills;
- displays initiative, enthusiasm, and professionalism.
What You Need
- good English skills (С1-С2);
- willingness to work from 6 a.m. to 3 p.m. (GMT+8) schedule five days a week (Monday through Saturday or Sunday through Friday);
- excellent listening and verbal communication skills;
- fast keyboard typing;
- knowledge in IT sphere and computer literacy (any degree will be a preference);
- stress resistance and ability to handle complaints and difficult situations in a calm and patient manner;
- follow high standards, show initiative, proactivity, and professionalism;
- have a genuine habit of helping people in general and customers in particular;
- flexibility to perform different tasks (multitasking) and follow procedures correctly;
- possess drive and enthusiasm for personal development.
Why Synder?
- fast-growing product startup, which means a lot of growth opportunities;
- great young and open-minded team;
- agile atmosphere and joint search for best solutions for our clients;
- strong feedback culture, we are ready to listen and to change, to share our ideas, to do our best work, to do our teamwork most comfortable;
- you will see tangible results of your work, get feedback from customers and will be building a highly demanded and easy-to-use product;
- you will be able to contribute to the process and influence the end product/result, come up with good ideas and make them happen.
