Players Club Representative
Location: Valley Center California
Description: Valley View Casino is employing Players Club Representative right now, this occupation will be placed in California. For complete informations about this occupation opportunity kindly read the description below. Description of the Position:
Primarily responsible for promoting the success of the Players Club by assisting guests through the membership process and explaining ! the benefits of membership. Will also assist the Promotions and Luxury Line departments as needed.
Primary Duties, Responsibilities, and Tasks:
- All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
- Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club each week.
- Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
- Records information on new customers and updates computer files as needed.
- Evaluate and qualify ! guests for participation with casino floor promotions.
- Maintain a working knowledge of the property as well as current and upcoming special events in order to advise guests and fellow Team Members, whenever possible.
- Maintain a working knowledge of the Players Club in order to effectively explain all aspects to guests.
- Assist Shift Managers and Casino Hosts with Players Club, Promotions, and Luxury Line related matters, as needed.
- Assists guests with reservations for restaurants, hotel, etc.
- Facilitates the effective flow of information by attending regularly scheduled departmental meetings.
- Routinely inspect stock of Players Club printed materials and restock same, as needed.
- Issue complimentaries for guests when appropriate level of play has been established.
- Assist the Promotions team with tournaments, drawings, and special event nights, as needed.
- Flexibility and adaptability to a changing clientele and environment.
- Other duties deemed necessary by Supervisor, Manager and/or Department Director.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Valley View Casino.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Fri, 07 Jun 2013 08:06:04 GMT