JOB REQUIREMENTS:
- Excellent communication and writing skills in English and Bahasa Malaysia.
- Proficiency in Mandarin language will be an added advantage.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem solving skills and ability to perform under a high paced working environment.
- Age Group: 18-55 years old.
JOB DESCRIPTION:
- Attend to and resolve customer/client questions or complaints via phone call, email or live chat.
- Regularly contacting customers to ensure their experience with a product or service is satisfactory.
- Direct calls from customers to the appropriate department when necessary.
- Ensure positive attitude towards customers at all times.
- Possess strong understanding of company’s products.
- Keep records of customer interactions.
Job Type: Full-time
Salary: RM2,200.00 - RM2,600.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Retention bonus
Education:
- STM/STPM (Preferred)
