At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Responsibilities:
- Receiving end user calls, tickets and queries;
- Provide first level resolution for IT related issues/tickets;
- Ticket creation / Categorization / Prioritization;
- Ticket escalation to different L2 Support Groups for further investigation;
- Coordinating the end user resolution in cooperation with the other support units within the end to end support chain;
- Communicating solution or workaround to the end-users/Customers in English;
- Ticket administration, ticket closure;
- Adherence to defined processes and policies and compliance with SLA requirements;
- Create & Update Knowledge Documents (L1).
Requirements:
- Fluency in English language is a must;
- Service Desk / relevant experience in a technical environment is a must;
- Excellent soft skills and excellent communications skills (written and verbal)
- Customer-service oriented with a problem-solving attitude;
- Ability to follow defined processes;
- Good analytical, coordination and good IT technical skills are essential (L1 IT support, L1 IT troubleshooting);
- Ability to work with various IT resolver groups in driving the fast resolution of cases;
- Team player who can also work independently;
- Proactive attitude and flexibility;
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest Annual Report
.
Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!
