Description
Your dream job does exist.
Discover it at Vodafone!
Join our journey as we connect for a better future. Ready?
We are looking for a Charging Operations Senior Expert
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?
- Responsible for low level operational process design, dimensioning, budgeting and strategic planning contribution
- Coordinates and takes SPOC role on behalf of Operations organization for large projects
- Coordinates and communicates large scale projects, design changes and swap projects and critical service launch operations
- Supports team and vendor ecosystem for cooperated problem management works
How will you spend your time at Vodafone?
- Ensures excellence of operation, coordination and inter-domain alignment of charging operation services.
- Coordinates and takes SPOC role on behalf of Operations organization for large projects
- Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
- Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains
- Actively contributes to and leads troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.
- Identifies dimensioning, performance and integration issues and proposes optimal solutions. Tracks solution actions.
- Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
- Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
- Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
- Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services.
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance.
- Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.
- Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
- Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.
You are just the person we’ve been looking for, if you have:
- Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
- Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures
- High level of expertise in service incident handling, troubleshooting and root cause analysis.
- Experience of handling high frequency streaming data for real time analysis and reporting.
- Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
- Good command of English.
- Good understanding of multi-discipline telecommunications and IT big picture.
- Significant experience in using SQL , PL/SQL .
- Significant experience in UNIX and shell scripting.
- Significant experience on diameter and SS7 signalling
- Significant knowledge of Oracle database administration.
- Ability to use analytics, network security, network monitoring and administration software programs.
- Ability to work in flexible work hours under pressure and tight deadlines.
- Having strong coordination, analytical and communication skills.
- Experience in benchmarking and budgeting.
- Strong solution design and solution architecture skills.
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
