S* G M A R I T I M E A G E N C I E S PTE LTD*
Co. reg. No.: 202317665K
7030 Ang Mo Kio Ave 5, NorthStar #01-23,
Singapore 569880
Tel: +6581328884/81328885
Email: mgmt@sgma.asia
Functional Description: Agency Operator
Job title
Agency Operator ‐ Singapore
Purpose
To execute required agency services to clients as per our Standard Operating Procedures, always endeavoring to manage the efficient and effective handling of the vessels while under our responsibility. Ensure a high‐quality service, a quick turnaround and minimize expenses to the vessel, owners and / or operators. The role requires that we protect and safeguard the interest of the principal, master, and crew at all times.
Interrelations
The position reports to the Operations Manager/Supervisors.
Formal authorities
▪ To execute the clients’ instructions.
▪ To appoint company authorized service providers.
▪ To liaise with local authorities in accordance with the instructions of the principal.
Main responsibilities
- Pre‐plan the arrival of vessels and the activities required for each call
- Allocate each vessel expected to the contracted sub‐agents
- Ensure that all necessary arrangements have been done before arrival
- Whilst the vessel is in port, supervise the port and husbandry activities to make sure everything is going according to plan
- Keep track of activity done during the port stay so that the correct FDA is raised
- Monitor the communication between sub‐agents and owner/principal
- Support the sub‐agents with coordination requirements in case of need
- Liaise with the Finance department on SOA and follow up on outstanding funds for the vessels under your responsibility
- Provide a weekly report to the Sub‐Agency Manager regarding the weekly activity
- Ensure the sub‐agents provide an optimal service
- Seek continuous improvements in our operational procedures
- Maintain an excellent relationship with our sub‐agents
- Seek increased revenue through the sub‐agents
- When necessary, effect the transport of crew, documents or manageable spare parts and CTM to/from the vessel
- Display company brand image when possible, such as using company branded clothing
- Ensure your personal appearance is always up to a high standard
- Make sure full Personal Protective Equipment (PPE) is worn every time the vessel is attended to or a port entered
S* G M A R I T I M E A G E N C I E S PTE LTD*
Co. reg. No.: 202317665K
7030 Ang Mo Kio Ave 5, NorthStar #01-23,
Singapore 569880
Tel: +6581328884/81328885
Email: mgmt@sgma.asia
- Seek continuous improvements in our operational procedures
Accountabilities
Ensure that the QUALITY of the service rendered is up to Waypoint standards.
Responsible to make sure that all services rendered to the principal are in the Final Disbursement
Account
Main Qualifications
- Fluent in local language, spoken, written and reading
- Preferably with experience in the shipping industry, particularly as a boarding officer
- Strong interpersonal skills and customer relationship building skills
- Ease to communicate effectively and clearly
- Ability to multitask and work under pressure
- Strong attention to detail
- Reliable, enthusiastic and professional ATTITUDE
- Confident in relating to different organizational levels
- Ability to work on own initiative
- organized, disciplined and strong personality
- Result oriented
Job Types: Full-time, Permanent
Salary: $2,200.00 - $2,500.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in ANG MO KIO AVE 5,NORTHSTAR #01-23,SINGAPORE 569880
