Customer Care Rep
Location: Brea California
Description: Alta Resources is currently seeking to employ Customer Care Rep right now, this vacancy will be placed in California. Detailed specification about this vacancy opportunity please give attention to these descriptions. SUMMARY
The Customer Care Representative will handle incoming calls talking to customers in Orange County by giving them information on the bus schedule and answering any transportatio! n questions they may have.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Consult with customers over the phone or via the web to answer their questions about the bus schedule and transportation
Demonstrate the ability to represent client in a positive manner and provide outstanding customer experiences
Ensure accuracy and consumer satisfaction by having attention to detail
Resolve customer issues with a sense of urgency
Utilize technology to create and retain customer data and records
Demonstrate excellent communication and computer skill
Serve as company ambassador delivering quality product information and assistance
LEADERSHIP RESPONSIBILITIES
This job has no supervisory or leadership responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be very customer focused with a high level of enthusiasm and a! positive attitude. Proven track record of reliability a must.! Excellent listening skills and problem solving ability. Have ability to work on a PC, accessing multiple software applications in a Windows environment. Previous customer service experience in an inbound or outbound call center environment preferred. Excellent time management skill and keen attention to detail. Must possess strong written and verbal communication skills.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required (HSED; GED).
TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes, but is not limited to: Word, Excel, Power Point and Microsoft Outlook. Also must possess the ability to learn and understand new software and other technology applications as introduced by Client and Alta Resources.
he Recruiter assigned to finish job creation will complete this section.
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If you were eligible to this vacancy, please email us your resume, with salary requir! ements and a resume to Alta Resources.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 14 Nov 2013 03:54:58 GMT