Service/Customer Operator
Location: Escondido California
Description: Carmax is at the momment seeking for Service/Customer Operator right now, this position will be placed in California. For detail informations about this position opportunity please give attention to these descriptions. Un d er g e n e r a l sup e rvisi o n, deliver exce p tional c u sto m er s e rvice by su p porti n g the ServiceD e partm e nt by ass i sting c u stom e rs o nthe phone an ! d in person b efore, d u ringand afterser v ice/r e pa i r pr o c e s ses.
Principle Duties andResponsibilities:
- Answer all i n comi n g s e rvice cal l s in a prompt and f r i e ndly mann e r, disp l aying a p pro p riate to n e of voice a n d empathy thr o ugh o ut the e n tire c u stom e rinter a ction.
- Assist Customer Advisors/Service Consultants with customers when needed.
- Answer basic service department questions, schedule service appointments, route customers’ calls.
- Provide written messages to the responsible party in a timely manner.
- Complete reminder calls for customers scheduled for an appointment
- Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
- Contact customers with Repair Requests to schedule appointments
- File repair orders and all supporting documentation daily.
- Audit all sublet invoices t! o ensure they are processed and resolved per CarMax Guidelines! .
- Ensure the loaner log and dealer tags are always in compliance with audit requirements.
- Accountable to Associate 1 Competency Model
- Demonstrate exceptional interpersonal, communication, and customer service skills.
- Demonstrate exceptional telephone etiquette and active listening skills.
- Execute Retail Service Standardized Work
- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
- Maintain or exceed the CarMax guidelines for customer satisfaction.
- Read, interpret and transcribe data in order to maintain proper records.
- Intermediate computer skills including spreadsheet knowledge.
- Successfully work with associates in other departments within the store.
- Perform multiple duties in a high-energy, fast-paced working environment.
- D! emonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
- Stay current in CarMax provided training in all areas of the Service process.
- Possess intermediate computer skills
- Primarily indoor environment; may include working at times in noisy conditions.
- May require sitting or standing for extended periods of time.
- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
- Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Carmax.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 06 Aug 2013 23:57:14 GMT