Details of the Division and Team
At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.
I&S (Implementation and Service) team is under RTM (Relationship and Transaction Management) division and provides implementation and service support to our Corporate Bank clients.
What we will offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
Supplemental Savings Plan on top of mandatory social security
15 days of annual paid leave, plus public holiday & Flexible Working Arrangement
A range of competitive benefits to suit your needs
On-line family doctor consultation for both employee & family members
Employee Assistance Program for both employee & family members
Your key responsibilities
Co-ordinate all implementation of cash management solutions like electronic banking, local & cross boarder pooling, ERP integration etc. for corporate clients and ensure timely implementation
Support the new products rollout and implementation within north Asian countries, eg: eStatement, sBilling, API, VLM, DBSA etc.
Provide the product training with client
Provide ongoing product service with client post go-live, including supporting level 1 inquiry and trouble shoot via hotline and email
Prepare/manage product documentations, eg: e-banking agreement, cashpool agreement, local products agreement etc.
Technical setup in the product systems
Manage user acceptance test (UAT) if needed
Participate in the projects and initiatives implemented by Relationship & Transactions Management (RTM)
Contributes to continuous improvement activities leading to operational efficiencies
Any other duties/tasks that may be assigned from time to time
Your skills and experience
Fluent in both oral and written English.
Knowledge of accounting principles (relevant to clients) is major asset.
Familiar with multi OS platform, applications and experienced in data communication
Customer focus and service oriented
Good interpersonal skills. Ability to maintain a good professional relationship with external and internal teams
Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management
Team player and willing to share knowledge
How we’ll support you
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
About us and our teams
Deutsche Bank is the leading German bank with strong European roots and a global network.
Deutsche Bank & Diversity
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
