Global Services Manager
Location: Culver City California
Description: Thomson Reuters is at the momment seeking for Global Services Manager right now, this career will be placed in California. Further informations about this career opportunity kindly see the descriptions. Elite is a leading developer of integrated information solutions for professional services firms worldwide. Elite is part of Thomson Reuters and is a premier provider of financial and pract! ice management systems to the legal industry and to other professional services markets, including accounting, marketing services, and management and IT consulting.
Elite develops proven software solutions and delivers expert professional services that help customers enhance their core business competencies and sharpen their strategic focus. Headquartered in Los Angeles, Elite maintains offices in Albuquerque, Auckland, Boston, Calgary, Hong Kong, London, Minneapolis, New York, Philadelphia, Singapore and Sydney. More than 60% of the AmLaw 100 and Global 100 law firms and nearly 30% of the top CPA firms rely on Elite solutions to manage their business. We have an immediate opening for the following position:
Global Services Manager
The Global Services Manager - North America, East will partner with the Global Services Regional Director, North America, East to position and sell professional services, ensure successful delivery of implementations, a! nd build and maintain relations with Elite clients within the ! region. The successful candidate will demonstrate domain expertise (global ERP implementation and consulting), utilize best practices (business process redesign, consulting and client engagement strategies), build and maintain strong client relationships and achieve revenue/profit targets for software and services delivery.
This position is responsible for:
Strategy and Operations:
Providing feedback on and participating in the region’s services strategy in conjunction with Elite’s Sales Team;
Working within a matrix management organization to ensure the successfully delivery of implementation projects;
Proactively identifying and resolving issues, risks, and other considerations related to the implementation of projects, products, and services;
Identifying up-selling/cross-selling opportunities within assigned and existing client base;
Providing clear guidance to global services resources, contractors a! nd third party providers, to ensure adherence to the implementation of policies and procedures and in conjunction with the leadership in their respective area (Project Management Managers, Operations Director, etc.); and
Providing project oversight and governance and participate in Steering Committee meetings for implementation/projects as necessary.
Client Engagement and Relationship Management:
Building active client relationships with key influencers and decision makers; establishing and maintaining Executive relationships with all strategic clients;
Providing feedback on strategies to develop and refine service offerings, revenue opportunities and the resources required to deliver those services;
Actively collaborating/participating with sales and assisting with proposal development/presentation, presentations, and contract/addendum reviews, as necessary;
Establishing/refining client satisfaction evaluation and fee! dback process to measure performance and anticipate needs. Tracking cli! ent satisfaction by reviewing periodic surveys and making adjustments in the ongoing strategic approach; and
Communicating regularly with client management to assess satisfaction with the implementation/project process and address issues, questions and concerns.
Fiscal:
Providing feedback on areas of service delivery that affect company profits and expenses.
Working in tandem with the RD to assess, refine, and standardize project profitability metrics and tracking; and
Providing required feedback on reporting of revenue backlog and sales forecasts.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world’s mo! st trusted news organization.
Qualifications
You will be a strong team player and will possess:
A bachelor’s degree in business management, accounting or information technology or equivalent work experience required. An advanced degree or MBA is preferred.
10+ years of related experience in a mid to large scale organization managing multiple projects/teams simultaneously with a proven track record of successful software engagements with definable contributions to the business;
Demonstrable experience in ERP systems and/or service delivery. Proven track record of implementing multiple ERP solutions in both the domestic and global environment utilizing an industry recognized ERP implementation methodology;
Excellent communication and presentation skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally;
Strong project management skills with ability to lead people an! d deliver results through the delegation of others;
Demonstrated problem solving, analysis, and resolution at strategic and functional levels;
Good understanding of applicable technical concepts, strategies and architectures and knowledge of operating systems and their relation to business processes;
Advanced PC skills, including MS Office (Word, Excel, PowerPoint and Project); and
The ability to travel approximately 50% of the time.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one â€" collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, ! and we count on each employee to be a catalyst in driving our performance â€" and their own.
Thomson Reuters is committed to building a diverse workforce representative of the communities we serve. We rely on diversity of culture and thought to deliver on our goals, and to do that, we seek talented, qualified employees regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit
careers.thomsonreuters.com
.
More information about Thomson Reuters can be found on
thomsonreuters.com
.
Job:
Professional & Consulting Services
Primary Location:
US-CA-Culver City
Organization:
L LLF Elite
Schedule:
Full-time
Job Type:!
Standard
- .
If you were eligible to this career, ple! ase email us your resume, with salary requirements and a resume to Thomson Reuters.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sun, 12 May 2013 11:47:14 GMT