Customer Service Representative
Location: Chino California
Description: Hussmann and affiliates is at present looking to employ Customer Service Representative right now, this job will be placed in California. More details about this job opportunity please give attention to these descriptions. Since 1906, Hussmann has been helping retailers preserve and display fresh foods. Today, Hussmann is a world leader in manufacturing, selling, installing and servicing! merchandising equipment and refrigeration systems to customers throughout the world.
Hussmann serves a wide variety of customers involved in the global cold chain. These include supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and foodservice establishments.
Hussmann creates value for customers in the areas of merchandising, food safety, shelf live extension, sustainability and the life cycle value. Hussmann is focused on addressing the needs of its customers, providing solutions that provide superior value for their business.
Position Summary:
The Customer Service Representative serves as the voice of the customer and acts as a liaison between the Hussmann sales branches and factory to satisfy customer requests and resolve issues. The Customer Service Representative must ensure that customer specifications and requests are met by entering accurate data, and troubleshoot problems/issues as needed.
Manage the receipt and entry of! original equipment and/or parts orders from sales branches, ensuring completeness and accuracy prior to acknowledging orders.
Effectively communicate with sales branches, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
Work closely with the Production Scheduling department to ensure the plant committed ship dates of orders are communicated to the sales branches in a timely manner.
Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant’s ability to accept the changes.
Continuously improve product knowledge and customer service interface skills.
Required Skills
Must be customer focused and detail oriented
Excellent communication skills
Fluent English, written and verba! l
Bilingual in Spanish a plus
Experience with Microsoft Office (Excel, Outlook, Word)
Bachelor’s degree preferred
If you share our passion for inspiring progress, then you belong with Hussmann. Hussmann is committed to a diverse workforce and is an Equal Opportunity Employer
Required Experience
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Hussmann and affiliates.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Fri, 03 May 2013 08:02:17 GMT