Front Desk Host position at Joie de Vivre Hospitality in Santa Cruz

Joie de Vivre Hospitality is at the momment seeking for Front Desk Host on Fri, 13 Jul 2012 00:53:54 GMT. Description: Position Title: FRONT DESK HOST Description: Job Overview: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures. Qualifications/Skills: Essential...

Front Desk Host

Location: Santa Cruz California

Description: Joie de Vivre Hospitality is at the momment seeking for Front Desk Host right now, this position will be placed in California. More details about this position opportunity kindly read the description below. Description:
Position Title:
FRONT DESK HOST

Description:
Job Overview: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures.

Qualifications/Skills:
Essential:
1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

3. Ability to accurately compute and manipulate mathematical calculations.

4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

6. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

7. High school graduate.

8. Previous hotel experience.

9. Punctuality and regular and reliable attendance.

10. Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:
1. Previous guest relations training

2. Previous experience with automated property management system

Essential Job Functions:

• Check-in and check-out hotel guests in a confident, professional, and friendly manner and offer Joy of Life Club.
• Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Adhere to the principles of ResPlus including the “Perfect ResPlus Call” and the “Call Back Program”.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered
• promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP/Joy of Life Club Members and group arrivals.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, 6. Verify ER Members, and 7. credit card imprint.
• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,
• credit card, and check transactions during a given shift.
• Issue guest safety deposit boxes as requested.
• Maintain complete knowledge at all times of:

a. all hotel features/services, hours of operation.

b. all room types, numbers, layout, décor, appointments and location.

c. all room rates, special packages and promotions.

d. daily house count and expected arrivals/departures.

e. room availability status for any given day.

f. scheduled daily group activities.

• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate service and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Take, record and relay messages accurately, completely and legibly.
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to the Joy of Life Club standards including: 1) Processing ER member points and nights stayed at time of checkout and handing receipt to member; 2) Offering membership in ER Club to all qualified guests; 3) Ensure “soft benefits” are administered for ER members prior to arrival.

Secondary Job Functions:

• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a manner consistent with ResPlus principles.
• Legibly document maintenance needs on Second Effort Log and submit to Manager.
• Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.

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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Joie de Vivre Hospitality.

If you interested on this position just click on the Apply button, you will be redirected to the official website

This position starts available on: Fri, 13 Jul 2012 00:53:54 GMT

Apply Front Desk Host Here