Since then, Suunto has been at the forefront of design and innovation for sports watches, dive computers and instruments, which are used by adventure seekers all over the globe. From the highest mountains to the deepest oceans, Suunto equips adventurers to conquer new territory. Suunto’s headquarters and manufacturing plant is in Vantaa, Finland. Employing more than 300 people worldwide, Suunto products are sold in over 100 countries.
We are looking for a
Solution Owner, CRM
to join our Global Marketing Team in Vantaa , Finland
Do you want to have a positive impact on the way people live an active and adventurous life? We, at Suunto, build the most reliable and robust products that our consumers take to their adventures in the deepest oceans and the highest mountains. If you want to join the ride, keep on reading!
In this exciting role you will build long-lasting relationships with our customers through our key CRM channels; email, Suunto App and Sports Tracker app, and chat-focused customer support platform. Your expertise also plays a key role in Suunto’s marketing and customer support technology choices. In this role you will work together with global and local marketing and customer support teams on different strategies and tactics how to engage outdoor communities.
This is a great opportunity to contribute to the high-tech consumer solutions for global markets in a challenging technology environment.
What do we offer?
You will be part of the Suunto team equipping and inspiring people for an active and adventurous life. In the role you will be working in a hybrid setting and be based at home and in our Vantaa office. At Suunto you will be experiencing the fast-moving consumer wearables market. We continuously experiment with new technologies and introduce digital solutions to the Suunto products. Suunto offers an interesting and versatile global working environment with great colleagues in a heart of sporting life. We strive to create a workplace with an atmosphere of passion and adventure.
Main responsibilities:
You are our system key user for the CRM platform, customer support ticketing solution, marketing technology and analytics. Developing our CRM capabilities for marketing and customer support in close co-operation with business stakeholders is your primary responsibility. You also manage external partners associated with your domain. By regularly analyzing the performance of our activities, you steer the development roadmap for CRM and marketing automation. You report on the performance of customer journeys and key marketing campaigns on a regular basis and share best practices across the broader company.
To succeed, we would appreciate the following skills and qualifications.
You should have a bachelor’s degree in IT, engineering, or comparable education. You have minimum of two years of working experience in a similar role and a proven track record with CRM platforms, preferably in both marketing and customer support use. You have a structured approach to work and strong project management skills, allowing you to coordinate multiple projects at the same time. You have a global perspective and ability to involve and engage key internal and external stakeholders. You have a good command over CRM solutions and have experience in working as a part of an international team.
Moreover, we are looking for:
- Capability to coordinate and execute technical development based on marketing and customer support business cases
- Experience in managing and developing capabilities on CRM platforms
- Analytical approach
- Great co-operation skills
- Excellent communication skills
- Ability to work both independently and in a team
- Resilience
- Excellent English language skills
- Valid work permit for Finland
- Experience in SAP CX solutions (C4C, Emarsys) and in-app messaging is a plus
If you believe there’s a match with your profile and this role, apply latest by Friday 2.6.2023 and provide your documents in English.
For further information, reach out to hiring manager, Head of Marketing Touchpoints, Mikko Halinen on Monday 22.5.2023 between 10:30 – 11:30 or Friday 26.52023 between 14:30-15:30 at +358 400 543556.
