We are seeking a highly organized and customer-focused Clinic Receptionist to join our team. The Clinic Receptionist will be the first point of contact for patients and visitors, ensuring they receive a warm welcome and efficient service. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering exceptional patient care.
Responsibilities:
- Greeting Patients: Warmly welcoming patients and visitors upon arrival, ensuring they feel comfortable and well-informed throughout their visit.
- Appointment Scheduling: Managing and maintaining the clinic's appointment calendar, scheduling appointments for patients, and handling any rescheduling or cancellation requests.
- Patient Registration: Accurately obtaining and recording patients' demographic and insurance information, verifying insurance eligibility, and updating the patient database as needed.
- Answering Phone Calls: Responding to phone inquiries from patients, healthcare providers, or insurance companies, providing appropriate information, and transferring calls when necessary.
- Billing and Payment Processing: Collecting co-payments, deductibles, or other fees from patients, processing payments, and providing receipts. Additionally, assisting with billing tasks, such as preparing and submitting claims to insurance companies.
- Medical Records Management: Ensuring the proper maintenance and confidentiality of patients' medical records, updating the information as required, and facilitating the transfer of records between healthcare providers when needed.
- Patient Check-Out: Assisting patients with the check-out process, scheduling follow-up appointments, and providing any necessary instructions or information related to their visit.
- Administrative Support: Performing general administrative tasks, such as filing, photocopying, and data entry, to ensure the smooth operation of the clinic.
Requirements:
- High school diploma or equivalent; additional certification in Office Management or relevant field is a plus.
- Proven work experience as a receptionist, preferably in a healthcare setting.
- Familiarity with medical terminology and healthcare insurance practices.
- Proficiency in Microsoft Office Suite and experience using practice management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Ability to maintain patient confidentiality in accordance with HIPAA regulations.
- A professional and friendly demeanor, with a focus on providing exceptional customer service.
- Flexibility to work various shifts, including evenings and weekends, as needed.
