Senior Customer Data Analyst
Location: San Francisco California
Description: Intuit is at the momment seeking for Senior Customer Data Analyst right now, this career will be placed in California. Further informations about this career opportunity please read the description below. Demandforce, Inc., an Intuit company, is a leading online marketing and communication software service. We help local businesses thrive in the Internet economy using email communic! ations, text messaging and online services. Demandforce combines an award winning communications platform with best-in-class reputation and networking tools into one powerful web-based application that seamlessly integrates with existing workflow systems to help businesses build a strong online reputation and leverage local network marketing.
Founded in 2003, Demandforce has collected more than 2 million consumer reviews, which are published across the Web, and has generated more than $3 billion dollars for its clients. The Demandforce Network connects end clients to almost 40 million local consumers. For more information on how to use Demandforce, please visit www.demandforce.com.
The Opportunity:
Demandforce is looking for an outstanding Senior Customer Data Analyst focused on retention analytics and strategy. You will need to analyze data to understand key customer characteristics and behavior for the purpose of improving customer retention. ! The position will work from the San Francisco office, in an en! ergy-filled startup environment, with a motivated team that is getting results and having fun. This is a highly visible role that will have significant responsibilities and interactions with senior management and considerable opportunity to have a large impact to the top line within a fast growing company. You must be very comfortable with sizeable amounts of data as well as Excel, Access, and SQL (a plus) with strong ability to derive relevant indicators and provide actionable recommendations. You are also a very effective communicator who can articulate complex ideas and findings and influence your peers.
This position is ideal for someone who has demonstrated high level of performance early in his/her career, particularly in business, strategic and data analysis, and may be looking to take on an impactful operating role at a high growth technology company. This position will report to the Head of Financial Planning & Analysis.
Responsibilities:
Act as the central point of analytical intelligence on business trends, pricing, sales behavior, case data, competitive environment and their impacts on churn
Work with customer services, retention marketing and save teams to optimize save strategies
Interpret data and existing metrics from Salesforce and optimize churn and customer health calculation
Work with sales, customer care, marketing and product teams to identify, test and iterate on improvements that can have a meaningful impact on retention
Articulate clear business justification, prioritization, and dependencies around retention initiatives.
Come up with and provide justifications to creative and bold initiatives that may challenge the existing paradigm but ultimately improve retention
Prov! ide thought leadership and raise the bar on how to evaluate the busines! s from a churn management and customer retention point of view
Qualifications
4-7 years of work experience from a leading investment bank, consulting firm, fortune 500 technology company or high growth firm
Prior experience in a similar role at a well-known SaaS company preferred
Must have advanced knowledge of MS Office Suite and analytical tools (SQL a plus)
Exposure to, and/or high degree of comfort with, Salesforce platform reporting
Has participated or led data analysis in highly complex business problems
Ability to conduct sophisticated and thorough analysis, and translate those results to easily digestible messages, presentations and actions
Self-motivated with a highly collaborative style and strong influence skills
Entrepreneurial mindset, with the determination to dramatically impact the business
Must be passionate, creative and tenacious
Must be a fast learner with ! strong business acumen
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For†and Fortune World’s “Most Admired Software Companies†lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market â€" from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities f! or you to turn your ingenious ideas into reality at Intuit.
Di! scover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at:
http://jobs.intuit.com
. Intuit is an Equal Opportunity Employer.
Job
Data Admin-Analyst
Primary Location
United States of America-California-San Francisco Fourth Street
Schedule
Full-time
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Intuit.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 15 Oct 2013 23:50:02 GMT