Student Health Center Service Coordinator
Location: Los Angeles California
Description: University of Southern California is presently looking of Student Health Center Service Coordinator right now, this job will be placed in California. Detailed specification about this job opportunity please give attention to these descriptions. The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private! employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. USC's The Engemann Student Health Center in the Division of Student Affairs is seeking a Student Health Center Service Coordinator to join its Contact Center and In-House Mobile Communications team. The Student Health Center Service Coordinator will communicate various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conduct appointment and scheduling requests using health center internal systems. Job Accountabilities: Counsels prospective and current undergraduate and graduate students and families on Engemann Student Health Center services. Provides critical and general information for! all divisions within the health center to inquirers such as s! tudent health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person. Performs student health inquiry analysis and provides historical review of business functions and needs via internal and university systems and email communications. Assesses general inquiries, critical issues and life threatening situations in order to provide appropriate service. Handles student health insurance matters related to coverage, student status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations. Serves as liaison between students and health insurance division or insurance providers regarding problematic student issues to facilitate resolution. Conducts appointment and scheduling requests using health center internal systems. Analyzes student needs and priority for multiple requests keeping in mind timing and demand, peak season availability and professional resource is! sues or limitations. Evaluates student problems and refers students to appropriate student services office for additional counseling, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Reviews, researches and analyzes reasons for student contact in an effort to provide division with trends related to seasonal flows, student requests, streamline processes and opportunities, etc. Assesses findings and potential impact to services and policies. Advises student organizations. Assists in administering of special programs such as faculty advisor, peer tutorial, advisor and honor groups, and orientation events. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation events. Assists in preparation or updating of knowledge database articles and documents as directed by communications coordinator or director. Participates in divisional meetings providing student! perspective and cross-training expertise. Serves as "voice of the cust! omer' regarding current programs and potential modifications. Prepares documents and status and/or ad hoc reports using internal software, various customer service information, records, scheduling notes, clinical and patient requests, messaging, etc. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. The University of Southern California values diversity and is committed to equal opportunity in employment.
Minimum Qualifications:
Minimum Education:
Bachelor's Degree Combined experience/education as substitute for education
Minimum Experience:
2 Years Combined education/experience as substitute for experience
Minimum Field of Expertise:
Customer service experience. Demonstrated excellent interpersonal, oral, written and listening skills. Experience in high-pressure and multi-tasking environment. Flexible schedule and understanding! of highly seasonal environment is essential.
Preferred Qualifications
Preferred Education:
Bachelor's Degree
Preferred Experience:
Directly related experience in customer and/or student services in a higher education or medical facility
Preferred Field of Expertise:
Position Type:
New
Special Instructions to Applicants:
Quicklink for Posting:
jobs.usc.edu/applicants/Central?quickFind=69386
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to University of Southern California.
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This job starts available on: Thu, 11 Apr 2013 12:01:04 GMT