LAN/Deskside Support occupation at AECOM in San Diego

AECOM is employing LAN/Deskside Support on Fri, 06 Jul 2012 11:01:59 GMT. Position Title: LAN/ Deskside Technician Support Reports to: Program Manager Position Overview: Position Location: San Diego, CA The LAN/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position...

LAN/Deskside Support

Location: San Diego California

Description: AECOM is employing LAN/Deskside Support right now, this occupation will be placed in California. For detail informations about this occupation opportunity please read the description below. Position Title: LAN/ Deskside Technician Support

Reports to: Program Manager

Position Overview:
Position Location: San Diego, CA

The LAN/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision.

Travel Requirement: This position may require up to 30% travel.

Responsibilities:

• Provide direct technical support to end-users for all IT related issues both hardware and software
• Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks
• Timely respond to system user requests for assistance
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
• Support also includes: install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs
• Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP and Windows 2000 associated file and print servers running Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA’s Blackberry hand held devices and printers
• Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software
• May work with Network Operations Center to troubleshoot complex LAN/WAN issues
• Document all work performed and possess ability to write clear and effective status reports
• In a subordinate role, provide technical support for large projects, operations and special events
• Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
• Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
• Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
• Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Knowledge and skills:

• Junior level knowledge of the latest Network Operating Systems and hardware
• Junior level knowledge of backup software and hardware
• Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software
• Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
• Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Education and work experience:

• Bachelors degree preferred
• 3 or more years of related technical experience preferred
• MCSE preferred
• ITIL certification preferred

Clearance Required: Background Investigation and up to Top Secret.

• LI-JP1

What We Offer AECOM employees around the world enjoy a wide range of benefits and competitive compensation package. AECOM is much more than just a place to work. It's a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects world wide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
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This occupation starts available on: Fri, 06 Jul 2012 11:01:59 GMT

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