IT Technician - Hollywood [United States]

 

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At Hudson Pacific Properties, we provide best-in-class office space to the biggest names in tech and media (Netflix, Google, Amazon), and we're seeking a IT Technician for our Studio properties in Los Angeles, CA. As the IT team, we help everyone stay connected and equipped in these unique times, including the tenants who utilize our sound stages and creative offices for their productions. This successful candidate will provide both the infrastructure and hands-on user assistance with all our systems and hardware including Windows Operating Systems, Microsoft Office Suites, Computer & Server Hardware, Macs, Smartphones, iPads, iPhones, and Networking.

Are you looking to use your IT expertise and exceptional interpersonal skills to support a thriving, forward-thinking company? Join our team!

What You'll Do

• Provide high level IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
• Reset account passwords, respond and resolve IT related issues, and provide answers in a timely manner.
• Provide AV equipment technical assistance for conference calls, Zoom meetings, and presentations.
• Troubleshoot Windows computers, network devices, servers, Mitel phones, copiers & printers, computer hardware, software, and mobile devices.
• Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD.
• Ensure workstations are equipped with the proper computer hardware, monitor, mouse, keyboard, and appropriate software.
• Assist with hardware and software inventory from procurement to disposal.
• Set up mobile devices and provide mobile device support.
• Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies.
• Miscellaneous projects as assigned.

What You'll Need

• Minimum of 2 years’ experience supporting local and remote Windows based PC’s in a large or mid-sized corporate environment.
• Bachelor’s Degree in related field or equivalent work experience.
• Working knowledge of Windows computers and software, and proficiency with Office 365 and Azure AD administration and support.
• In-depth experience with Microsoft Teams, Zoom Video Communications and Windows, Antivirus solutions, Windows virtual & remote desktop solutions, Dell desktop and laptop hardware including Multi-Function copier hardware.
• Experience with ticket management tools such as ServiceNow, Windows Desktop/Laptop Imaging practices, and system patching.
• Ability to work varied hours, including early morning, late evening or occasionally weekends to provide on-site support.
• Strong problem solving and troubleshooting skills in order to promptly and efficiently resolve technical problems.
• Experience with Windows Server, Windows System Center, Mobile Device Management, Intune, Dropbox, Citrix Xen Desktop, MFA, 2FA, SSO, Microsoft One Drive, and/or Proofpoint.
• Knowledge of Microsoft Windows 2012R2, 2016 & 2019 and solid experience with Microsoft Active Directory.
• ITIL v4 Foundation certification.
• CompTIA Certification.
• Experience at real estate or entertainment companies.

Salary Range: $23.00 to $27.00 an hour USD (subject to relevant experience)

About Us
Hudson Pacific Properties (NYSE: HPP) is a real estate investment trust serving dynamic tech and media tenants in global epicenters for these synergistic, converging, and secular growth industries. Hudson Pacific's unique and high-barrier tech and media focus leverages a full-service, end-to-end value creation platform forged through deep strategic relationships and niche expertise across identifying, acquiring, transforming, and developing properties into world-class amenitized, collaborative, and sustainable office and studio space.

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