Sr. Royalty Override Representative
Location: Torrance California
Description: Herbalife is presently looking of Sr. Royalty Override Representative right now, this occupation will be placed in California. For detail informations about this occupation opportunity please read the description below. SUMMARY: The primary emphasis of the position is the research and processing of adjustments initiated by Information Requests (IR) received from other Departments throughout the Company worldwide. It is also expected that the individual will process Royalty Override and Production Bonus payments at the appropriate time each month. Interacts with all levels throughout organization; distributors, customers, and vendors.
1. Research, analyze and based on management approval, follow through with detailed calculations on inquiries to Distributor's commission, royalty and production bonus earnings made by the Distribution Center's, as well as other departments, within specific designated timeframes assigned to various types of IR's (Information Request), and in compliance with Herbalife Marketing Plan.
2. Ensure IR has proper approval signature as maintained in the Worldwide IR Approval Signature List and appropriate supporting documentations to validate adjustments, where applicable.
3. Ensure IR is properly authorized, as stated in the Information Approval (IR) Matrix before completing adjustments.
4. When necessary communicate promptly with the IR initiating office any actions taken, adjustments completed or declined. When more information is required to complete the IR or when it is required for the Distributor to place more volume to maintain earnings and/or TAB team level. If no response is received within five (5) business days after a follow up reminder, advise the initiating office that the IR is closed with no adjustments.
5. Communicate with Supervisor as needed for further direction when distributor's earnings are negatively affected due to adjustments.
6. Inform Records Department of Supervisor Qualification and/or Matching Volume affected due to volume adjustments daily.
7. Inform Royalty Overrides Administrative group promptly of TAB team qualifications affected due to adjustments.
8. Update Royalty Overrides IR Access Database daily.
9. Proofread completed Information Requests and review the Detail Transaction (DT) Proof report for accuracy on a daily basis.
10. Review and handle the weekly Adjustment Check Run Exception Report and communicate findings with Distributor Finance-Royalty Accounting as it relates to transaction details.
11. Handle the research and processing of urgent requests and/or allowances IR. When necessary prepare detailed calculations of earnings to assist Upper Management on the next course of action and/or possible resolutions to high profile cases.
12. Lead special projects as needed.
13. Demonstrate and promote cooperation within the team and all levels of the organization. Provide training and effective guidance to other team members, constructive feedback and positive reinforcement as it relates to job function and workflow.
14. Provide support to all departments, International Distribution Centers, and Herbalife Distributors as it relates to Royalty Overrides functions, the Herbalife Vision, Mission and Values, and the TDE (Total Distributor Experience).
15. Participate and contribute to the success of the payment processing activity at the appropriate time each month so that mailings will be completed and shipped according to schedule.
Note: Overtime is mandatory for this process. If processing falls on weekends or Company holidays, we may still have to work on those days to assure Distribution Center's and Distributors receive the checks on time.
16. Review all Information Request's that affect the current order month (which is the month that royalties are about to generate) before the Royalty program begins generating.
17. Assist Management with developing and writing new departmental policies and procedures
18. Support and handle any/all responsibilities given in the absence of a Supervisor
Qualifications
Skills:
Required
- Excellent oral and written communication skills.
- Must be customer, deadline and results oriented
- Ability to interact effectively at all levels.
- Ability to adapt as the external and internal environment and organization evolves.
- Proficient PC Skills in Word, Excel and Outlook
- Strong analytical and problem solving skills.
- Basic mathematical skills.
- Ten key - 6000 key strokes per hour
- Typing 45 WPM
- Ability to work overtime and some weekends/holidays.
- Strong numerical skills and ability to work in multiple currencies
- Ability to solve practical problems and carry out responsibilities under general supervision
- Ability to organize workload for effective implementation
Required
- 5 years customer service experience
- 5 years accounting industry experience
- Thorough knowledge of the Herbalife Marketing Plan.
Required
- High school diploma or equivalent
- Completion of Accounting related course
:
Customer Support
Primary Location
:
Torrance -- HP1
Work Status
:
Regular Full-time
Physical Demands:
Light: Office work, some lifting, considerable walking
- Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers
- Manual dexterity required.
:
None
Work Environment:
- The office is clean, orderly, properly lighted and ventilated.
- Noise levels are considered low to moderate.
:
Aug 24, 2012, 5:23:42 PM
Overtime Status
:
Non-exempt
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Herbalife.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Sat, 25 Aug 2012 05:38:51 GMT